it is very clear that technology i becoming more common in peoples lives. it is advertised as a way to make our lives easier. but what about users who have a disability that prevents them from using technology as it is intended? some may say that such users can find alternatives. however the alternatives are few and also why should someone be limited by what sort of device they can use because of a disability? they have a need to stay connected like everyone else. but how can this happen? should the government ensure that companies design products with the disabled in mind? according to Goggins and Newell governments can be slow to act on such demands, and when they do enforce some sort of standard it does not go far enough to effect real change (2007). when such laws were enacted in the united states they have been challenged in the courts as they were perceived as being unconstitutional. makers of technology will not integrate features that would help disabled users if they don’t need to as they believe that the market is too small. however some features have proven popular with the disabled that were not intended for that use. SMS or short messaging service was originally an extra feature and was not expected to be very popular. it took off with able bodied users and also deaf users to whom voice calls are impractical. the best way to integrate disabled technology users and create products that work for them would be to get them involved. it can be hard for able bodied people to design technology for a disability they have no experience with. until the disabled get involved I’m afraid their voices won’t heard.
Goggin G and Newell C (2007) ‘the business of digital disabiltiy’ the information society: an international journal, volume 23, issue 3, 159-168.